As a credit controller or debt collection agent, you would be responsible for recovering unpaid money from businesses or individuals.

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The duties of a credit controller include:

  • Credit controllers often have their own book of debtors accounts to manage, over time they will become very familiar with these companies – what their needs are and how to deal with late payments on each of them.
  • Credit controllers use email, letters, and telephone to contact debtors and ensure payment of outstanding invoices.
  • They credit check new customers and open new credit accounts ensuring the company has all the relevant information on the debtor.
  • They keep a record of all communication with the customer, this is important when there are payment problems and the account becomes legal, these records are needed for court proceedings.
  • They resolve all problems for clients, copy invoices, proof of delivery, credit notes, and liaise internally to progress any problems that are being handled in any other department.
  • Often they will instruct collection agencies and / or solicitors.  (Credit controllers will often appear in court to represent their company)
  • Some may deal with factoring and credit insurance.
  • They will reconcile accounts and do the same for the month end for the whole debtor ledger.
  • They report to management on outstanding issues and inform them early of potential debtors problems.
  • They may deal with liquidators and ask for bad debts to written off.


If you are interested in a career within Credit Control than speak to one of our consultants today and disucss any vacancies we have! 

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